Shipping Policy
We are committed to providing you with the best transportation options. Our goal is to provide an excellent service to our customers while ensuring that we always provide you with the highest level of responsiveness.
Shipping destination
We currently offer free shipping to the UK, Canada, 26 continental EU territories and 48 continental US territories. This does not include Hawaii, Alaska, Guam, Puerto Rico, or any other U.S. territories and EU island areas. Shipping costs are borne by KETELES and orders are shipped from Poland or the United States, Canada, United Kingdom, Australia. FedEx or UPS handles shipping to different parts of the EU. Unless otherwise noted on the product page, in-stock orders typically ship within 2-3 business days (may also ship same day), excluding weekends and holidays. Once your order has shipped, a shipping confirmation email will be sent to your email address.
Transportation Cost And Time
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
- Order processing time: 2 Days
- UK: 2-3 business days
- EU: 5-10 business days
- USA: 5-10 business days
- Canada: 5-7 business days
- Australia: 5-7 working days
Shipping methods: UPS, DHL, FedEx
Shipping fee: Free Shipping
Verification
We will send you a confirmation email once your order is verified. After verification, in principle, the order will not be canceled during this period, considering the handling process has already started, but we will try our best to communicate with you via email or phone to find a good solution.